What happens to your order
Common tracking questions
My tracking hasn't updated in a few days.
Courier scans can lag, especially over weekends and holidays — the parcel is usually moving even when the tracking page is quiet. If there's no update for more than 3 working days, message us with your order ID and we'll chase the courier for you.
It says "delivered" but I didn't receive it.
First check with your neighbours, security desk or building reception — couriers often leave parcels there. If it's genuinely missing, tell us within 24 hours and we'll open an investigation with the courier immediately.
I missed the delivery. What now?
The courier reattempts automatically, and we'll reach out on WhatsApp to reschedule. Replying to that message is the fastest way to get your parcel back on the road.
Why hasn't my COD order shipped yet?
COD orders ship only after we confirm them with you by WhatsApp or a call. If you haven't replied to our message yet, that's why — reply and it goes out the same day. Prepaid orders skip this step entirely and ship faster.
Where do I find my Order ID?
It's in the confirmation we sent on WhatsApp and email, and in My Account → Orders if you have an account. Can't find it? Send us your phone number on WhatsApp and we'll look it up.
Can I change my delivery address now?
If it hasn't shipped yet, yes — WhatsApp us quickly with your order ID and the new address. Once it's with the courier we can't change it.
