Frequently asked questions

• Your order is picked from our warehouse
• Every item goes through a quality check
• It's packed and bubble-wrapped securely
• Handed to our courier partner — tracking arrives on WhatsApp

We send tracking on WhatsApp as soon as your parcel ships. You can also track it here with your order ID.

COD availability depends on the delivery address and the delivery history for that area. If many parcels to a location come back undelivered, COD may be switched off there — it isn't personal, and it isn't permanent.

You can still order by paying online, which is cheaper anyway (no ₹49 COD fee, and BEFIKAR coupons apply). Want us to look into it? WhatsApp us.

Yes. Prepaid orders go straight into packing. COD orders ship only after we confirm them with you by WhatsApp or a call, which can add a day — longer if we can't reach you. Paying online is the fastest route, and it saves you the COD fee.

Cash orders sometimes get placed by mistake — or by children. A quick confirmation means we don't dispatch a parcel nobody's expecting, and it keeps prices low, since every refused parcel costs shipping both ways. Reply to the message and your order ships the same day.

Yes, if it hasn't been dispatched — message us as soon as possible. Once dispatched it can't be cancelled, but you can refuse delivery.

No — you can check out as a guest with just your mobile number. An account lets you see order history and saved addresses.

Check WhatsApp and email (including spam). If nothing arrives within 30 minutes, message us with the phone number you used and we'll confirm immediately.

Free delivery on orders above ₹999. Below that, a flat ₹60 charge applies. Cash on Delivery adds ₹49 — pay online with UPI or card and you skip it.

Orders before 4 PM are dispatched the same working day. Delivery is usually 3–6 days depending on your pin code — exact estimated dates appear on every product page.

Yes. We deliver same-day within Ahmedabad via Porter — ideal when the birthday is today. WhatsApp us before ordering and we'll confirm the slot and the Porter charge for your area.

You're also welcome to collect from our Naranpura store (Mon–Sat, 10 AM–6 PM).

Yes — for prepaid orders. We ship to Mumbai with Shree Tirupati Courier for next-day delivery. A few conditions:

• The order must be paid online — next-day isn't possible on COD, since cash orders need confirmation before dispatch.
• Order early enough to make the same evening's dispatch.
• No Sunday deliveries.

Message us before ordering and we'll confirm it'll make it.

Yes — 27,000+ pin codes. If your area is serviceable you'll be able to complete checkout.

The courier reattempts, and we'll reach out on WhatsApp to reschedule. If we can't reach you after a few attempts the parcel returns to us, and prepaid orders are refunded.

If it hasn't shipped, yes — WhatsApp us quickly with your order ID and the new address.

Bubble-wrapped and boxed. Collectibles and die-cast are double-boxed with corner protection so the packaging arrives mint — collectors care, and so do we.

Open-box delivery is decided by the courier company, not by us — we hand the parcel over and they follow their own process, so we can't promise it.

What we can control is what happens before dispatch: ask and we'll send you a live video of the actual product from our warehouse, plus a video of it being packed for your order. Most customers find that more reassuring than opening a box with a courier waiting. Just message us.

UPI (GPay, PhonePe, Paytm), credit and debit cards, net banking, wallets, and Cash on Delivery. Online payments are processed by our secure payment partner — we never store card details.

Enter it at checkout. Coupons apply to online (prepaid) payments only:

• BEFIKAR100 — ₹100 off above ₹1,199
• BEFIKAR200 — ₹200 off above ₹2,499
• BEFIKAR300 — ₹300 off above ₹3,499
• BEFIKAR500 — ₹500 off above ₹5,990
• BEFIKARBULK — ₹2,000 off above ₹20,000

One code per order.

Yes, with a ₹49 handling fee. For orders above ₹4,500 we take a small advance (₹100, or ₹250 above ₹10,000) and waive the fee. Paying online is cheaper and unlocks coupon offers.

Cash orders cost more to collect and handle. Rather than raise prices for everyone, we add the fee only where the cost occurs — and you can avoid it entirely by paying online.

Yes — all prices include taxes. Nothing extra at checkout beyond delivery or COD charges, which are always shown before you pay.

We send it on WhatsApp shortly after delivery. If it hasn't arrived, message us with your order ID and our team will share it right away. Need it raised against your company's GSTIN for input credit? Tell us when you order.

Never. Payments are handled by our payment gateway; no card information touches our servers.

Failed-payment amounts are auto-reversed by your bank, usually within 3–5 business days. Send us the transaction reference on WhatsApp and we'll follow up with the gateway.

Most big websites are marketplaces where sellers pay heavy commissions — that cost lands in the price. We're a wholesaler in the offline toy trade: we buy in bulk and sell direct. No middlemen, no marketplace commission.

Message us on WhatsApp within 48 hours of delivery with an unboxing video, and we'll arrange a replacement. Full returns policy here.

It lets us settle the claim with the courier and get your replacement out fast, with no back-and-forth. It takes ten seconds — just film the parcel as you open it.

Get in touch anyway. The 48-hour window with a video is what lets us claim against the courier — beyond it we can't always do that. But if the item has a genuine manufacturing defect, we'll do our best to sort it out. Message us with photos and your order ID and we'll look at it case by case.

Yes — manufacturing defects are replaced. Where a product carries a warranty, it's stated on the product page.

We initiate immediately on approval. Time to reach you:

• Cards & UPI — 5–7 business days
• Net banking — 3–5 business days
• Wallets — 1–2 business days
• COD — 7–10 business days via bank transfer

Toys are returnable only if unopened and unused, in original packaging. Once a toy has been played with we can't resell it — but if it's faulty, we'll always replace it.

Every product is quality-checked before dispatch. Where a collectible is a third-party or unlicensed figure rather than the official brand version, we say so on the product page — we'd rather tell you than surprise you.

Yes — especially for board games and collectibles. WhatsApp us the product name and we'll send a video or photos of the actual item from our shelf before you order.

Yes. Age recommendations are on every product page — please follow them, especially for toys with small parts.

Most RC vehicles include a rechargeable battery and charger; some need AA cells for the remote. What's in the box is listed on each product page — WhatsApp us if you'd like a spare battery added.

Usually yes. WhatsApp us the product name and we'll tell you when it's expected, or suggest something similar.

Yes — the gel blasters we stock are toy-grade and legal to sell and own in India. Recommended for ages 14+, and always use eye protection.

Yes — choose it at checkout for a small fee. Invoices are kept out of gift-wrapped parcels, so the price stays between us.

Absolutely — it's one of our biggest categories. WhatsApp us with the number of kids and your budget per child and we'll send options. Orders above ₹20,000 get ₹2,000 off with BEFIKARBULK.

Yes — enter their address at checkout. Add gift wrapping and we'll leave the invoice out.

That's what we're here for. Tell us the child's age, interests and budget on WhatsApp and we'll suggest three options.

Yes — we supply schools, events and corporate gifting, with GST invoices. Email [email protected] with your requirement.

Fair question — here's how you can check us:

• We have a real store you can walk into: Naranpura, Ahmedabad — see it on Google Maps, with reviews.
• Registered business: SHOPBEFIKAR ECOM RETAIL · GSTIN 24AZNPJ3630K1Z9 · UDYAM-GJ-01-0456417.
• Trading since 2020 — 50,000+ orders delivered, 4.8★ from verified buyers.
• A person answers the phone: 99823 40250, Mon–Sat, 10–6. Call us before you order if you'd like.

Still unsure? Order something small first. We'd rather earn your trust than argue for it.

Good instinct — check these before you pay, on any site:

• A real address, and a phone a human answers. Call before you order; if nobody picks up, walk away.
• Business registration shown on the site — you can verify any GSTIN free on the government portal.
• Reviews they can't edit — Google Business reviews, not just testimonials on their own homepage.
• Clear policies with real timelines, not vague promises.
• Sane pricing. A ₹9,000 collectible for ₹999 isn't a deal, it's a warning.
• Payment via a known gateway — never a direct UPI transfer to a personal number.

Because we're real, and we've been at this since 2020 across tens of thousands of orders. Any store claiming a perfect record either hasn't sold much or is hiding something.

Most of our negative reviews come down to a delayed courier, a parcel damaged in transit, or a product that didn't match someone's expectation. We don't delete them — we read them, reply, and fix what we can. Quality checks before dispatch, double-boxing for collectibles, and honest product descriptions all came from complaints we received.

If something goes wrong with your order, tell us before you write the review — we'd much rather solve it than defend it.

Shopbefikar was founded in 2020 by Paransh Jain, who still runs it day to day from our Ahmedabad store. It's a family-run business, not a faceless marketplace — read our story, and you're welcome to visit us in Naranpura.

Yes — for Android and iOS. Same catalogue and prices, with order tracking and faster checkout.

Get it on Google Play →
On iPhone, search "Shopbefikar" on the App Store.